HAIRHUB Policy: Important Information for All Our Clients

 🔔 IMPORTANT INFORMATION FOR ALL CLIENTS 

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By booking an appointment with HAIRHUB, you confirm that you have read, understood, and agree to our salon policies and terms of service.

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We appreciate your trust and ask for mutual respect regarding time and appointments. Please review the following carefully before booking:

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💳 Deposits & Payments

• All bookings require a 50% deposit based on the estimated cost of your service.

• Your deposit confirms your appointment and is applied toward your total bill. The remaining balance is due at checkout.

• Deposits are non-refundable if you:

  • Do not show up (no-show)

  • Cancel less than 24 hours before your appointment

• In these cases, you will be charged 50% of the full service cost.

• Unconfirmed appointments are automatically canceled 24 hours before the scheduled time.

• Refunds of deposits are only made at HAIRHUB’s sole discretion.

🔐 Credit Card Security

• Your card details are securely stored and never fully accessed by HAIRHUB staff.

• Charges to your card occur only for no-shows or late cancellations.

💰 Additional Charges

• A mandatory 13% HST tax applies to all services, including cash payments.

🎯 Realistic Expectations, Satisfaction & Liability

• At HAIRHUB, we prioritize honesty, transparency, and the health of your hair. Before any major service, we offer in-person or online consultations to discuss realistic outcomes based on your hair type, history, and condition.

• It is your responsibility to disclose any prior chemical treatments (keratin, botox, perms, nanoplastia, etc.).

• Failure to disclose treatments may lead to unexpected results, including hair damage or loss, for which HAIRHUB is not liable.

• Results vary from person to person, and exact outcomes cannot be guaranteed.

• HAIRHUB does not guarantee specific results and is not responsible for dissatisfaction due to differences in hair type, condition, or prior treatments.

• Dissatisfaction with color, style, or overall results does not entitle you to a refund or compensation.

• HAIRHUB is not liable for any damage caused by undisclosed treatments or failure to follow aftercare advice.

• ❗ All services are final and non-refundable.

• By booking and receiving services, you acknowledge the inherent risks of hair treatments and accept that results can vary based on factors beyond our control.

• Any claims for refunds, damages, or lawsuits based on service results will be declined.

❗ Right to Refuse Service

• HAIRHUB reserves the right to refuse service at its sole discretion.

⏰ Late Arrivals

• Arrivals 20 minutes or more late will incur a $15 late fee.

• Service may be refused and deposits forfeited for late arrivals.

• Please notify us promptly if you will be late or cannot attend.

🚫 No-Shows

• Missing an appointment without notice results in forfeiture of your deposit.

• Future bookings require a 100% deposit from clients with previous no-shows.

📅 Same-Day Cancellations / Rescheduling

• Canceling or rescheduling less than 24 hours before your appointment forfeits your deposit.

• New deposits are required to rebook.

• Rebooking is subject to availability; HAIRHUB does not rearrange other clients' schedules.

• The next available appointment may be weeks away.

👜 Personal Belongings

• HAIRHUB is not responsible for loss, theft, or damage of personal items brought into the salon.

• Avoid wearing valuable or favorite clothing during chemical services due to risk of staining.

🔒 Limitation of Liability & Agreement

By booking and using our services, you accept that:

• Hair treatments carry inherent risks; results can vary and are not guaranteed.

• HAIRHUB and its staff are not liable for any direct, indirect, or consequential damages, including hair damage, dissatisfaction, or personal property loss.

• You assume all risks related to chemical treatments, including allergic reactions and hair damage.

• No verbal or implied warranties or guarantees apply beyond this written policy.

• This policy is the full agreement between you and HAIRHUB and supersedes any other promises or representations.

• You agree to hold harmless and indemnify HAIRHUB and its staff from any claims, costs, or damages related to your appointment or services.

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Thank you for respecting our policies and supporting our commitment to professionalism, fairness, and quality service. We look forward to welcoming you at HAIRHUB!